2020 Lessons. Increased Customer Service With Less Available Resources

How is this even possible? Increased Customer Service usually means more manpower, more attention to detail, more cash going out the door. How did the tables get turned in 2021? It was an interesting year to say the least. Some life lessons were learned. We learned a lot about how far we can be pushed, what we can deal with, and what we can live without. From a business perspective however, we learned how to deliver more efficiently and with greater customer care.

A cousin of mine owns a Dairy Queen that employed several employees on a daily basis. During Covid he was forced to shut down the restaurant and only allow access via the drive thru window. In the end he discovered a newer more profitable way of doing business. He now has no desire to reopen the restaurant. He sells more ice cream through that little window than he ever did and with far fewer staff on shift. He has streamlined his SOPs and created a funnel of DQ treats all headed out the window and not the door.

Many new mobile services businesses were born last year. Pet grooming, nurse to your door services, and so on. The ones who came out in front are the ones who put into effect some effective SOPs and more specifically the right scheduling software.  A scheduling software that understands geography is key when it comes to mobile service providers.

Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.

“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”

Robert Ducharme,CEO

Routezilla Software Corp.